Shipping & Tracking FAQ
How long will it take to get my order?
Please keep in mind that we are not a corporate warehouse and that items are typically made fresh to order by our small family staff.
We try our best to process and ship orders within 3 to 5 business days.
Items on backorder ship as soon as we've restocked them.
In order to maintain freshness, we typically refrain from shipping orders at the end of the week (Thursday/Friday) during warm weather.
Keep in mind that holidays and peak times will affect processing and shipping times. We cannot guarantee specific shipping dates.
How much is shipping?
We currently offer FREE shipping on all orders over $50! Load up on $50 worth of your favorite pecan candies and baking supplies and we’ll ship ’em anywhere in the U.S., free of charge!
Lookin’ to just send a samplin’? We offer $10 flat rate shipping on orders under $50.
What shipping service do y'all use?
We ship most orders via USPS, with occasional use of UPS. Please let us know in your order notes at checkout if you need special shipping accommodations.
Will I get a tracking number?
All orders receive a tracking number at no extra charge.
What about gifts? Can I have something delivered to a different address?
Yes! You can order and ship our products as a gift to an address that is different from your own. At checkout, select the option for a different billing/shipping address, and we’ll send it to your desired destination. Gift boxes are perfect for sending a little sweetness to someone special!
We would love to add a handwritten card to any order, FREE of charge! Simply write your message in the “order note” section at checkout, and we’ll include it in the shipment.
I want to ship multiple gifts to multiple addresses...how can I do that?
To ensure accurate shipping, please list only one shipping address per order. If you need to have multiple gifts sent to multiple addresses, please create a separate order for each delivery address. Shipping charges and/or discounts cannot be combined and are assessed on each order individually.
Where is my tracking number?
When we print your shipping label, our system automatically generates a tracking number and sends it to you via the email you provided at checkout.
Please keep an eye on your junk folder in case it scoops up your tracking email!
If you have trouble finding your tracking email, just reach out to us at orders@hootnanniepecancompany.com and we’ll be glad to help you out!
My tracking number link says, "Label created, not yet in system"...what does that mean?
This message means that the carrier’s system has not updated your tracking information. It can sometimes take a day or two before the tracking info becomes available in their system, or your parcel is awaiting pickup from our facility.
Can I order something in the physical store and have it shipped somewhere else?
Although we encourage customers to use our convenient online ordering system to ensure accurate tracking and order history, local customers can come by and complete an in-store order to be shipped. Standard shipping charges will apply.
Do y'all ship to Alaska or Hawaii?
Yes, we do! We will happily send a little piece of Texas to Alaska and Hawaii at no additional charge! Send a satchel of candy, a bag of brittle, or spring for a gift box to send love to our neighbors outside of the lower 48!
Do y'all ship overseas?
Although we don't currently ship internationally, we are working on a list of countries to bring Hoot-n-Annie products to as soon as possible! If you have a specific country you'd like us to consider, please let us know via our contact form.
Hoot-n-Annie Branded Products FAQ
Where do y'all source your pecans?
We work hard to ensure all pecans used in our products are grown local to our facility in Texas. We only use USA-grown nuts and will never import pecans for our products.
Where are your flavored pecans and pecan brittle made?
All products bearing the "Manufactured by Hoot-n-Annie Pecan Company®" stamp are made and packaged right here at our facility outside of Lubbock, Texas!
What's the difference between pecan halves and pecan pieces?
Inside of a developed pecan are two hemispheres of nut meat. Each hemisphere is referred to as a "half" whereas "pieces" are broken up bits of pecan halves.
Even though they are both equally delicious and nutritious, people use pecan halves and pieces for various reasons. Some applications include:
- PECAN HALVES: Great for snacking, salads, trail mixes, and decorative tops of pastries and pies.
- PECAN PIECES: Skip the chopping and use in desserts, on pancakes, as savory crusts, mixed into muffins, and packed into pies.
Your candied pecans are on the softer side...why aren't they crunchy like the ones at the grocery store?
A fresh pecan is typically not crunchy or crispy, whereas an old or inferior nut is usually crunchy; at Hoot-n-Annie, we use high-quality and fresh pecans for all of our products, so our candied nuts are a bit softer due to the freshness of the pecans used. Furthermore, we intentionally reduce the thickness of the layer of sugar and flavorings on our candied pecans to allow the taste and softer texture of the fresh pecan to shine through.
Are your pecans peanut free?
We take allergens seriously, so much so that peanut products of any kind are not allowed in our facility to prevent any possibility of cross-contamination with peanuts. Hoot-n-Annie pecans are absolutely peanut-free!
What is pecan oil?
Pecan oil is a gourmet culinary oil with a buttery flavor and wide range of use! Pecans naturally contain a high amount of oil which we carefully cold-press and filter at our own facility using high-quality pecans.
Pecan oil is packed with beneficial nutrients and, with its high smoke point of 470ºF, is suitable for frying, grilling, and more! Check out our Premium Pecan Oil page for details on its benefits and uses, and take a gander at our recipes for more inspiration on how to add pecan oil to your gourmet pantry!
What is pecan flour?
Pecan flour is a gluten-free flour alternative that contains no wheat, only pecans!
During the oil pressing process, pecans that have had their oil removed are expelled as "press meal", or pecan flour.
Great for baking and savory dishes, pecan flour has a wide range of use! Check out our recipe page for more inspiration!
Do y'all carry seasonal flavors?
We love rollin' out seasonal favorites every year! People mark their calendars for Pumpkin Spice Candied Pecans and Peppermint Brittle whenever the weather starts to turn!
Be sure to sign up for our promo emails and give us a follow on your favorite platform to hear about upcoming flavors as they're announced!
When do y'all come out with new flavors?
At Hoot-n-Annie Pecan Company, we're always cookin' up something new! Ideas for flavors can strike at any time, and we are constantly testing new recipes! Be sure to sign up for our promo emails and give us a follow to find out about our fantastic new flavors as they're announced!
I love your shirts, but I'm looking for apparel that not pecan-related...maybe even Texas-themed?
If you're searchin' for merch that's a little less nut-centric and a lot more Lone Star, mosey on over to our sister site, Incredibly Texan.